At FiscoNexus, we are committed to providing high-quality financial insights and consulting services to help businesses optimize their cash flow, corporate efficiency, and strategic wealth planning. We strive for customer satisfaction, and this Return and Refund Policy outlines the terms under which refunds may be granted.
1. General Refund Policy
Since our services are digital, financial, and consultation-based, refunds are generally not applicable once a service has been rendered or accessed. However, we do offer refunds under specific circumstances, as outlined below.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
✔ Service Not Delivered – If you have paid for a service but have not received access to it within the agreed timeframe, you may request a full refund.
✔ Technical Issues – If technical problems on our end prevent you from accessing or using our platform, and our support team is unable to resolve the issue, a refund may be issued.
✔ Duplicate Payment – If you were charged twice for the same service, the duplicate amount will be refunded.
✔ Service Not as Described – If the service received significantly differs from what was promised, a refund may be considered after an internal review.
3. Non-Refundable Cases
Refunds will not be granted under the following circumstances:
🚫 Change of Mind – If you no longer wish to use our services after purchase.
🚫 Partial Use of Service – If you have used a portion of the service but decide not to continue.
🚫 Failure to Provide Necessary Information – If a refund request is based on the inability to provide required details for service completion.
🚫 Third-Party Issues – If issues arise due to external factors beyond our control (e.g., banking delays, third-party software malfunctions).
4. Refund Request Process
If you believe you qualify for a refund, please follow these steps:
1️⃣ Submit a Refund Request – Contact our support team at [email protected] with the subject line “Refund Request – [Your Order ID]”.
2️⃣ Provide Details – Include a description of the issue, proof of payment, and relevant supporting documents.
3️⃣ Review Process – Our team will review your request within 5-7 business days and notify you of the decision.
4️⃣ Refund Approval – If approved, the refund will be processed within 7-10 business days, depending on your payment provider.
5. Payment Methods & Processing Time
Refunds will be processed using the same payment method used for the original transaction. Depending on your financial institution, it may take 7-10 business days for the refunded amount to reflect in your account.
6. Contact Us
For any questions or refund-related inquiries, please contact us:
📍 Address: 1225 Blvd Robert-Bourassa, Montréal, QC H3B 9A9, Canada
📞 Phone: +1 514 395 1208
📧 Email: [email protected]
